One of the key changes of transitioning NDIS plans to PACE is that participants will need to nominate certain providers before they will be able to receive payments for their NDIS claims.

Which providers need to be nominated?

Currently, providers who need to be nominated fall into two main categories:

• Providers of all agency-managed supports in the NDIS plan
• Plan managers

Existing providers that you were using before transitioning to PACE will be automatically nominated unless you specifically request to change.

Who can nominate providers?

• The Participant
• The Representative/plan nominee
• Third parties who have consent to act (recorded by the NDIA)

How can you nominate providers?

Often the quickest and easiest way to nominate providers is to call the NDIS directly on 1800 800 110.

However, if the hotline is not responding, you can try contacting your NDIS contact which may be a Early Childhood Partner, Local Area Coordinator or Planner.

Information you may need to confirm NDIS participant’s identity:

• Participant name

3 of the following:

• Participant’s NDIS number
• Participant’s date of birth
• Participant’s email
• Participant’s address
• Participant’s phone number

Information you may need to nominate a provider:

• Provider’s trading name
• Their NDIS provider number

Information you may need to confirm identity if you are a third party:

• Your name
• Your phone number
• Your organisation name

We’re here to help

If you are not confident nominating providers or would like some help with the process, we can help. Just send us an email at manager@idealplan.com.au or call us on 1300 800 110 and we can set up a time to do a 3-way call with you and the NDIS.